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Acceptable Use Policy

Annexure A – Acceptable Use Policy (AUP)

What is an AUP?

  1. An AUP is a policy which sets out the rules applicable to the use of our services. Most of these relate to legal requirements, but we also need to ensure that our network and customers are kept safe and secure.

Agreement to this AUP

  1. You agree that you will only use our services in a manner consistent with this AUP and that your failure to do may be grounds for us to suspend or discontinue service provision.

Unacceptable use

  1. Any criminal, illegal or unlawful act.
  1. Any use which intentionally interferes with our ability to provide our services in any respect.
  1. Any use which intentionally interferes with our rights or the rights of any third party.
  1. Any use which is a breach of any other agreement we may have entered into with you or any policy or other terms and conditions which you have agreed to in connection with the use of our services.
  1. The use of the service to send unsolicited direct marketing communications in contravention of applicable law or which would cause us to be in contravention of the ISPA Code of Conduct.

Reporting unacceptable use

  1. Please report any use of our services in contravention of this AUP to abuse@mdaswifi.co.za.

Amendments to this Policy

  1. If it is necessary to amend this Privacy Policy, we will post a prominent notice or send you an email to ensure that you are kept informed about changes and how they may affect you.

Please send email to info@mdaswifi.co.za for any query or matter relating to this Privacy Policy.

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FAQs

A Fair Usage Policy (FUP) ensures that all users have equal access to network resources, preventing any single user from hogging bandwidth. If your usage exceeds a certain threshold, your connection speed may be temporarily reduced to maintain optimal performance for everyone.

There is no FUP on our Fibre packages

Fibre is not affected by weather conditions like rain or storms. The fibre optic cables are protected underground, ensuring stable internet speeds regardless of the weather.

  1. Check Your Coverage—Enter your address into our coverage checker to see if our fiber services are available in your area.

  2. Choose Your Package – Select the fibre package that best suits your needs.

  3. Enter Your Details – Fill in your personal details for easy registration.

  4. Make Payment – Secure your connection by making the required payment.

  5. Schedule Installation – Our team will reach out to arrange the best time for your fibre installation.

  6. Go Live – Once installed, you’re all set to enjoy high-speed internet.